FAQs
What currency are the prices I see on the website?
All prices are in CHF.
I just placed an order. When will it ship?
We try our best to ship items as quickly as possible. Please allow 4-7 days production time for your order to ship. The average delivery time is 15-21 days.
Tracking numbers will be updated 3-5 days after your order is shipped. If you do not have a tracking number after 7 business days, please email us at praktify.official@gmail.com.
I am not satisfied with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to return the product to us for a full refund. You must return it at your own expense. Once we receive the product, we will refund you the full amount of your original purchase. Please include a name and order number on returned packages.
Please note: If your package is in transit, you will need to wait for it to arrive and return it before you can receive a refund.
Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already shipped, please use our easy return system to receive a full refund.
I entered an incorrect address, what can I do now?
If you misspelled or auto-entered an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified that the address provided is incorrect, please notify us via email at praktify.official@gmail.com. If the address provided is incorrect, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Delivery times vary as we ship from different fulfilment centers worldwide depending on your location. The average delivery time is 15-25 business days.
I have a question that hasn't been answered. Can you please help me?
Absolutely! We are here to help! Please email us at praktify.official@gmail.com†and we will be happy to help you in any way we can.
We receive a large volume of emails. If you want a quick response, please include your order number and clearly address the problem. Thank you.
All prices are in CHF.
I just placed an order. When will it ship?
We try our best to ship items as quickly as possible. Please allow 4-7 days production time for your order to ship. The average delivery time is 15-21 days.
Tracking numbers will be updated 3-5 days after your order is shipped. If you do not have a tracking number after 7 business days, please email us at praktify.official@gmail.com.
I am not satisfied with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to return the product to us for a full refund. You must return it at your own expense. Once we receive the product, we will refund you the full amount of your original purchase. Please include a name and order number on returned packages.
Please note: If your package is in transit, you will need to wait for it to arrive and return it before you can receive a refund.
Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already shipped, please use our easy return system to receive a full refund.
I entered an incorrect address, what can I do now?
If you misspelled or auto-entered an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified that the address provided is incorrect, please notify us via email at praktify.official@gmail.com. If the address provided is incorrect, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Delivery times vary as we ship from different fulfilment centers worldwide depending on your location. The average delivery time is 15-25 business days.
I have a question that hasn't been answered. Can you please help me?
Absolutely! We are here to help! Please email us at praktify.official@gmail.com†and we will be happy to help you in any way we can.
We receive a large volume of emails. If you want a quick response, please include your order number and clearly address the problem. Thank you.